I can't image everyone isn't getting tired of me railing against Norton Anything. I promise I'll lay off...soon...be here is another gem I discovered while working with a customer.
A has a customer who could not email from GiftWorks. Every time they tried to use the emailing function within GiftWorks, they got the message, "You must have Microsoft Outlook installed to use this feature" even though they had Microsoft Outlook 2003 installed and seemingly working fine.
I created a quick .vbs file and tried to simply create an instance of the Outlook.Application object.
Dim oOutlook
Set oOutlook = CreateObject("Outlook.Application")
Set oOutlook = Nothing
When trying to run this code, I received the error:
Run-time error '-2147024770 (8007007e)':
Automation error
The specified module could not be found.
GiftWorks could not use the Microsoft Outlook features because there was something preventing it from being used. The customer used to have Norton Antivirus installed but had removed it weeks ago. The problem was that before they uninstalled it, Script Blocking was enabled and unfortunately when Norton is uninstalled, it DOES NOT remove all of it's Script Blocking code, registry entries, etc.
If you have Norton Antivirus installed and want to remove it, be sure you disable Script Blocking before uninstalling Norton Antivirus. If you have already uninstalled it, you can look for scrblock.dll in your registry to see what it is affecting (be careful in your registry...you can really do some damage if you're not careful).
If you need to know how to fix it, leave a comment.