GiftWorks is a great program. I don't say that because I am involved with its development, I say that because it helps many organizations (in part) accomplish their mission.
Even though GiftWorks is a great program, some users experience problems while using
GiftWorks which is something that we don't like to hear. We have a great support department where people like Heather and Lisa try to get every user up and working so they can get back to their mission.
Many of the problems users face have to do with environmental conditions such as:
As much as we like to personally interact with users, we have created other valuable ways of helping users solve problems. One of the ways we can help is with our new SupportTool for GiftWorks. This tool allows a user to run a series of test on their own computer to try and determine the cause of the problem they are experiencing.
So you want to run the test?
The first time you go to http://help.missionresearch.com/supporttool you will be prompted to install our Support Tool component. After the installation of our component, you will see:
Enter a valid email address
The first step in running a test is to provide a valid email address. This email address is used to track the results of your test (Mission Research will never sell, rent, or use your email for any purposes).
Choose one or both tests
Basic System Test - this will test many environmental issues that could cause GiftWorks to encounter problems. This test includes security checks, necessary prerequisites, operating system settings, Internet settings, etc.
Database Check - this will test many of the conditions that can cause a problem while trying to access a GiftWorks database. To run this test, you must enter the path to a GiftWorks database.
Run the test
When you are ready, you can click the "Start testing now" link to begin running the test. As the test runs you will see a progress bar that keeps you informed of the test progress.
View the results
When the test completes, hopefully you will see a screen like the one here that has no errors:
Some of you may get errors (below). By clicking on the row with the error, you will see helpful information to help you better understand the error.
The Support Tool also may report warnings (marked in yellow). These warnings are typically not serious and are intended to alert you to a item that is noteworthy. The warning information will help you understand the issue.
I found errors, now what?
You may be able to figure out what is going on with the help of the error information. Not all the features of the Support Tool are fully developed so you may get stuck at some point and need additional help. If you do, contact us at support@missionresearch.com and we'll help.